Will COVID-19 affect my order?

Unfortunately, that could happen. While we do our best to get your product to you as quickly as possible, we occasionally have supply chain issues like most companies. We have been impacted by supply issues, worker shortages, and longer deliver times. This can affect any stock item, including custom products. If you ever have any questions about your order, you can call us at 800-628-3524 or reach out to us at customercare@carrot-top.com.  .


For Custom-Made Products login to your website account and select the products, you will be prompted for your personalization of the item. You may also contact us at 800-628-3524 to purchase via one of our Sales Reps.


Artwork files can be uploaded through the website at time of order, you will receive an e-mail with a proof or requesting any additional needed information. You may also contact us 800-628-3524 to purchase via one of our Sales Representatives. They will send you an e-mail link to upload your images.

Please see below for the artwork format requirements. You will then receive a proof to confirm your logo, colors and text are correct before production of your product.

Custom products are billed at time of purchase, are non-refundable and cannot be returned. When we receive an order, our team goes to work on finalizing art, setting up and scheduling equipment. As a result, once an order enters production, we are unable to cancel or make any changes to your order. Please allow 6-8 weeks after final design approval for production and delivery of this custom product. Price breaks on custom products only apply to quantities of the same design.

Shipping confirmation and tracking information will be sent once your order has been created and ready for shipment.

Call 800-628-3524 if you have questions about placing a custom product order.

Get A Quote Online or call 800-628-3524 for a price quote.

What Kind of Artwork is Required for Custom Product Production?

Vector artwork files are used to print our custom products. Using vector artwork ensures your image will print clearly, not pixelated. Vector artwork, created in Illustrator, is comprised of outlines, not pixels. All fonts used within the vector file must be converted to outlines to avoid font substitution if we don’t have the font on our computers. You can always send us your font files, and we can convert your fonts to outlines.


What If I Don't Have a Vector File of My Artwork?

Our graphic artists can work with any type of file or sample (jpg, tif, png, gif, doc, docx, pdf, ai, eps, tif, psd, ppt or printout of your artwork) to create a vector file of your custom product. If you provide a photo of your artwork, a resolution of 300 dpi or higher will give you the best results. If we create a vector file of your artwork, the standard fee will be a one-time $40 artwork creation charge. If the project is more in-depth and complicated, there may be additional artwork charges and a different fee will be communicated.As an added bonus, we will retain your vector artwork on file to make it easy for you to place future custom product orders with Carrot-Top Industries.

We will provide a proof to you prior to starting print production of your custom product.

Can’t Find a Design You Like? We have numerous stock logos available on our 3-Step Custom Flags page that you can use to create the custom product design that suits your unique needs. Our logos, mascots and insignia can be used on any custom product. 


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An item is missing from my shipment.

Please contact us at 248-577-5400.

An item is missing from my shipment.

Please contact us at 248-577-5400.

My product is missing parts

Please contact us at 248-577-5400.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

How do I create an account?

  1. Click the "My Account / Order Status" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password?

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?

Please click here for more information on returning an item.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.