Flag Buying HELP & Frequently Asked Questions

 
1 - How do I receive a quote?
2 - CUSTOM PRODUCTS: How do I submit artwork? What type of file do you need? Will I receive a proof?
3 - How do I order using this site?
4 - What shipping methods are available? How long will it take to receive my order?
5 - Can I use my company’s business account for FedEx or UPS shipping?
6 - What payment options do you have available?
7 - Can I use coupon codes from other websites?
8 - How can I check the status of an order or my account history?
9 - Will I pay sales tax when I order online?
10 - How long will my flag last? Can I wash my flag?
11 - What is your return policy?
12 - Do your products include a warranty?
13 - Do you offer wholesale pricing?
14 - Do quantity price breaks apply to multiple design variations?
15 - Do you rent products?
16 - I forgot my username and password. What should I do?
17 - How do I update my account information?
18 - How do I request a catalog?
19 - Is it secure to order online with Carrot-Top? What is your privacy policy?
20 - Do your flags run true to size?
21 - Do you charge retail delivery fees in Colorado?

 

1 - How do I receive a quote?

 

For custom products log in to your account and select the products, where you will be prompted for your personalization of the item. You may also contact us at 800-628-3524 to purchase via one of our Flag Pros.

For standard stock products that do not require customization, please create an account on our website and request a quote. We will send you a quote within 24 business hours. 

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2 - Custom Products: How do I submit my artwork? What type of file do you need to print? Can I see a proof before it’s printed?

 

Artwork files can be uploaded through the website at the time of order. After uploading your artwork, you will receive an email with a proof or a request for additional information. You may also contact us at 800-628-3524 to purchase via one of our Flag Pros. They will send you an email link to upload your images.

Please see below for the artwork format requirements. You will then receive a proof to confirm your logo, colors and text are correct before the production of your product.

Custom products are billed at the time of purchase, are non-refundable, and cannot be returned. When we receive an order, our team goes to work on finalizing art, setting up, and scheduling equipment. Once an order enters production, we cannot cancel or change it. Please allow 6–8 weeks after final design approval for the production and delivery of this custom product. Price breaks on custom products only apply to quantities of the same design.

Shipping confirmation and tracking information will be sent once your order has been created and is ready for shipment.

Call 800-628-3524 if you have questions about placing a custom product order.

Get a quote online or call 800-628-3524 for a price quote.

 

What kind of artwork is required for custom product production?

Vector artwork files are used to print our custom products. Using vector artwork ensures your image will print clearly, not pixelated. Vector artwork, created in Adobe Illustrator, is comprised of outlines, not pixels. All fonts used within the vector file must be converted to outlines to avoid font substitution if we don’t have the font on our computers. You can always send us your font files, and we can convert your fonts to outlines.

 

What if I don't have a vector file of my artwork?

Our graphic artists can work with any type of file or sample (jpg, tif, png, gif, doc, docx, pdf, ai, eps, tif, psd, ppt or printout of your artwork) to create a vector file of your custom product. If you provide a photo of your artwork, a resolution of 300 dpi or higher will give you the best results. If we create a vector file of your artwork, the standard fee will be a one-time $40 artwork creation charge. More in-depth projects may incur additional fees. As a bonus, we will retain your vector artwork on file to make it easy for you to place future custom product orders with Carrot-Top Industries.

 

We will provide a proof to you prior to starting print production of your custom product.

 

Can’t find a design you like? We have numerous stock logos available on our 3-Step Custom Flags page that you can use to create the custom product design that suits your unique needs. Our logos, mascots, and insignia can be used on any custom product. 

 

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3 - How do I place an order?

 

1. To place an order online, use the links on the top of the page to browse through our most popular products. You may also search by item number or name using the search field at the top right of every page on our site.

2. Once you have found a product you would like to purchase, be sure you have the right size and quantity then click the “add to cart” button. This should redirect you to the shopping cart and show your item or items, along with the option to use a discount or source code if available. Click “view cart & checkout” to continue placing your order.

3. To finish checkout, log in to your account, checkout as a guest, or register for a new account. You will need to fill out your billing and shipping information, choose your shipping method, enter your payment options, and submit the order for authorization. 

 

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4 - What shipping methods do you offer? How long will it take to receive my order?

 

Map provided by UPS.com to indicate standard ground delivery times
based on products shipping from our NC location:

Starting in May 2024, Carrot-Top Industries has implemented a Flat Rate Shipping Program to simplify the ordering process for customers. Orders shipping to the continuous United States that are not oversized or overweight will qualify for Flat Rate shipping.

Under this program, the shipping charge customers pay is a fixed amount determined by the order subtotal.

Order SubtotalGround RateTwo-DayOne-Day
$0 - $49.99 $8.99 $25.99 $39.99
$50 - $99.99 $10.99 $35.99 $49.99
$100 - $124.99 $15.99 $35.99 $49.99
$125 - $499.99 $18.99 $49.99 $64.99
$500.00+ $54.99 $89.99 $104.99

 

We use USPS ground advantage as are standard shipping carrier. One- or Two-Day shipping will be delivered via UPS or FedEx. View our Flat Rate Shipping page to learn more about which items qualify for the program. 

All estimated days for delivery are based on business days or weekdays, not including weekends. If an order is placed before the 3:00 p.m. EST cut-off on Friday and Next-Day Air is selected, the item will arrive on Monday. Please note that Carrot-Top strives to consistently meet these expectations but in no way can be accountable for unforeseen circumstances or delays outside of our control. 

  • Barring any delays for credit holds or other problems, any orders (except truck shipments) placed by 3:00 p.m. EST will be shipped that day.
  • Oversize products such as larger flagpoles are usually shipped via motor freight. Motor freight will typically take one to two weeks for delivery.
  • Orders containing out-of-stock items will be shipped in separate parcels as each item becomes available. Please note, since we bill for items at the time of shipping, you may receive multiple receipts corresponding to each shipment.
  • Custom-made items usually takes 6-8 weeks to produce and deliver.

Should you need your item more quickly, give Carrot-Top a call – even after 3:00 p.m. EST. A rush fee may be included on your order, along with expedited shipping. Our Flag Pros can process your rush orders at 800-628-3524. When your order leaves our warehouse, you will receive an email from customercare@carrot-top.com with your tracking number.

 

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5 - Can I use my company’s business account for FedEx or UPS shipping?

 

Please call us at 800-628-3524 to order using your FedEx or UPS business account.

 

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6 - What payment options do you accept?

 

We currently accept Visa, MasterCard, American Express, Discover, and PayPal.

We do not currently accept company purchase orders online.

If you have concerns about your "on account" status, please contact our Flag Pros at 800-628-3524. 

 

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7 - Can I use coupon codes from other websites?

 

Carrot-Top publishes current sales information, coupon codes and discount codes for our valued customers in the following locations when available. Some restrictions may apply. Coupon codes from other websites are not valid on Carrot-Top.com.

  • Sales & News
  • Homepage
  • Emailed Newsletters — subscribe by entering your email address in the field at the bottom of our website!

 

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8 - How can I check the status of my order or see my order history?

 

To check the status of your order, log in to your Carrot-Top account. Your account dashboard will show you the most recent orders you placed online.

You can click View All at the top or My Orders on the right side to see a full list of your orders.  

If you have not previously ordered on our website, please contact our Flag Pros at 800-628-3524 for more information. 

 

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9 - Will I pay sales tax when I order online?

 

Due to the Supreme Court ruling from Wayfair v. South Dakota, Carrot-Top does collect sales tax when it is required by the state. There are instances where your entity (i.e. Federal and/or State Institutions) may be eligible for state sales tax exemption.

If you have an existing account on our website, you can review your tax-exempt status by logging in and going to the Account Information tab in your account. 

If you are exempt and it's not correctly reflected in your account, or you need to update it, please send a completed Sales and Use Tax Exemption Certificate and include the institution name, exemption number, address, and phone number.

carrot-top.com/exempt

If you have questions or concerns, please do not hesitate to call 800-628-3524 to speak with our Flag Pros.

IF YOU ARE TAX EXEMPT and have submitted your completed Tax Exemption Certificate to us, please call 800-628-3524 to place your order. This will ensure that sales tax will not be added to your order.

 

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10 - How long will my flag last? Can I wash my flag?

 

Any flag flown outside from sun up to sun down should last at least 60–90 days, per government specifications. Our Beacon® nylon and Patriarch® polyester are guaranteed to last at least six months, but many customers report these flags lasting at least a year or longer. How long your flag lasts depends on your weather environment.

Should you notice your flag is soiled, we recommend spot cleaning only. We do not recommend using a washing machine or dry-cleaning service. The chemicals and machines used could possibly further damage your flag.

 

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11 - What is your return policy?

 

Please visit our return policy page for the most up-to-date information.

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12 - Do your products include a warranty or guarantee?

 

Carrot-Top features a lifetime warranty on commercial flagpoles. 

 

  

Carrot-Top has the industry’s best guarantee on our flags. Period. 

Our Beacon® Nylon American Flags and Patriarch ® American Flags, Beacon® State FlagsBeacon® Solid Color Flags, Beacon® POW/MIA Flags, and Beacon® Custom Flags are built to last! Carrot-Top’s six-month guarantee covers all defects, fading, and tearing starting on the date of purchase. 

 

Our aim is to ensure that the problem does not continue to occur once we replace or repair your flag.  Please contact us at 800-628-3524 to talk with our Flag Pros. We may request information to assist us in diagnosing your flag issue – such as:

  • Photos of the flag as it is displayed, including the flagpole and surrounding area.
  • Information around the flagpole such as the height or type of pole.
  • Information about the area and weather conditions that you are flying the flag in.

 Our guarantee does not apply to misuse, negligence, theft, extreme weather, or natural disaster. Carrot-Top reserves the right to investigate and/or deny any claim.

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13 - Do you offer wholesale pricing?

 

Please email us at customercare@carrot-top.com or contact our Flag Pros at 800-628-3524 to inquire. 

 

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14 - Do quantity price breaks apply to multiple design variations?

 

No, the quantity pricing listed is for a single custom design only. In the case of multiple custom designs, quantity pricing will be applied for each design and not across the board.

 

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15 - Do you rent products?

 

No, We do not rent products. We have found our customers prefer to own products to be able to use them for many events throughout the year. Please call us at 800-628-3524 to discuss the products you are interested in! 

 

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16 - I forgot my username and password. What do I do?

 

Your username is the email address you used to set up your account online. Please remember that your password is case-sensitive. If your password was “CARROTTOP” and you entered it as “carrottop”, you would receive an “incorrect password” error message because you did not enter it as uppercase.

If you remember your username but not your password, enter your valid username and click the “Forgot Your Password” link (located just below the username and password fields on the login screen). A new password will automatically be generated and sent to your email. Some standard email filters may automatically send the response to your spam/junk mail folder.

If your account was created more than three years ago and has been inactive, you may need to create a new account. 

  

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17 - How do I update my account info?

 

Once you are logged into your account, you can easily change your contact information, billing, and shipping addresses or look over your previous orders using the link on the right side. Be sure that you save your changes before you begin shopping.

 

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18 - How do I request a free catalog?

 

To request your free Carrot-Top Industries catalog, click on the free catalog link at the bottom of our website, and we will mail one to you!

Need a catalog right now? You can download a PDF version of our catalog using the catalog download link at the bottom of our website.

 

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19 - Is it safe to order using Carrot-Top.com? What is your Privacy Policy?

 

We have never received a report of credit card fraud resulting from a purchase at this website. Carrot-Top.com is a secure site that undergoes monthly scans in compliance with PCI standards. All of the information submitted to us through our website is encrypted. 

Your privacy and preferences are important to us, click here to view our privacy policy.

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20 - Do your flags run true to size?

 

Depending on the type of flag you have purchased, size may vary up to five percent. Generally speaking, sewn flags tend to be closer to their actual size because they do not undergo the same finishing process as other types of flags. The finishing process for flags that are not sewn includes washing, steaming, and drying — all of which can cause shrinkage and size variation. If you are purchasing multiple flags that need to be the same size, be sure to speak with a Flag Pro to ensure your order is as close to accurate as possible. We can be reached at 800-628-3524.   

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21 - Do you charge retail delivery fees in Colorado?

 

Yes. As of July 1, 2022, Colorado started imposing a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. Retail delivery fee is non-refundable.

 

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Contact Information:

Carrot-Top Industries, Inc.
328 Elizabeth Brady Road
Hillsborough, NC 27278
919.732.6200 – Corporate Offices

Payment Information:

Carrot-Top Industries, Inc.
P.O. Box 736831
Dallas, TX 75373-6831

For Overnight: JPMorgan Chase (TX1-0029)
Attn: Carrot-Top Industries Inc 736831
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155

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