Return Policy

Returns are simple and hassle-free at Carrot-Top.com!

Before you return a product to us, please contact us for a return merchandise authorization (RMA) by logging in to your “MyAccount” on our website to initiate a return. If you need assistance with your return, you can chat with us online or please email us at customercare@carrot-top.com. Items received back without an RMA will be donated to a charity of our choice and no refund will be given.

Carrot-Top Industries takes pride in our products and we emphasize quality control throughout the production and shipping process. If, however, you receive a product that is damaged or defective, please contact us right away so that we can send you a replacement.

You may return unused, non-custom-made products up to 30 days from the date of purchase. We ask that any product you return be in its original condition and packaging. Upon our receipt and inspection of the returned product, Carrot-Top will replace or exchange the item with the product you need.

If your item is one of our Beacon® Nylon or Patriarch® Polyester flags, please initiate a warranty claim at www.carrot-top.com/flag-guarantee

Custom or made-to-order products (including Flag Poles) may be returned if there is a manufacturing error, product defect or fault of Carrot-Top. For custom products, you will receive a proof for approval prior to the product being made. Please contact us as soon as you notice there is a problem!

Return shipping will be covered if the issue is due to a defect or Carrot-Top error. Shipping will be arranged as part of the RMA process. If shipping is not covered, please use a self-funded method of shipping that will ensure delivery confirmation as we are not responsible for lost packages.

Customers who provide us with incorrect shipping information and whose merchandise is returned as "undeliverable" must pay a re-shipping charge if the item is returned to us and you ask that it be re-sent to you.

Carrot-Top gives you a choice of shipping options at checkout, though we reserve the right to change carriers/methods if such change will result in the faster, safer or more efficient delivery of your flags. We cannot be responsible for shipping delays once your items have left our warehouse.

Carrot-Top Industries is not responsible for typographical errors on our website and we reserve the right to change the terms and conditions of sale at any time.

All sales at Carrot-Top.com are governed by North Carolina State law, without giving effect to its conflict of law provisions.

BY PLACING AN ORDER ON CARROT-TOP.COM, YOU AGREE TO ALL OF THESE TERMS, CONDITIONS AND POLICIES.