Our Privacy Policy

Our privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website.


You may visit our site anonymously, however, we collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. When you provide your email address by phone or online during our order process, you will be given the option to opt out of our email newsletter.


We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, or respond to a survey or marketing communication in the following ways:

  1. To personalize your experience and allow us to deliver the type of content and product offerings in which you are most interested.
  2. To improve our website to better serve you.
  3. To allow us to better service you in responding to your customer service requests.
  4. To quickly process your transactions.
  5. To send periodic emails regarding your order or other products and services.


Carrot-Top.com uses the latest security protocols as required by the Payment Card Industry to ensure your data remains secure. We also employ third party security agencies to routinely verify our security status.

Carrot-Top.com automatically collects certain aggregate information such as page views, areas visited, and products purchased. Aggregate information helps us create a better shopping experience for you. Credit card and personal information are always encrypted during electronic transmission to our bank and for its limited time on our servers. This system of checks and balances provide maximum credit card and identity protection for any individual on Carrot-Top.com.


Cookies are pieces of data that companies use to recognize customers when they return. We use cookies to retain data such as the contents of your shopping cart, so that when you return your cart is remembered. Shopping with Carrot-Top.com requires cookies. Cookies are set on your computer, so check your browser for information about your cookie settings and security.


Email addresses are never shared, sold, rented, or traded to any company outside of the Carrot-Top umbrella of companies for online solicitation. Carrot-Top does not practice or condone the use of unsolicited emails. We take every measure to verify our email database.

Phone numbers are also never shared, sold, rented, or traded to any company outside of the Carrot-Top umbrella of companies for phone solicitation. Carrot-Top will utilize the phone number to enhance customer service and to offer occasional promotions.

Sometimes we make our list of customer names available to other reputable companies offering similar products. We never rent our list of customer e-mail addresses. Like many major B2B catalog companies, we occasionally “rent” our business mailing list to reputable businesses. Those partners rent the ability to send a solicitation to our business customers.

Disclosure: We may share personal and anonymous information with third party companies or individuals engaged to help us perform services such as email, reviews, web analytics and demographic data collection. These companies are only permitted to use information in the performance of their assigned jobs for Carrot-Top Industries.


Some Internet Service Providers (ISP’s) filter and block communications without your knowledge. The most effective way to ensure that you receive emails from Carrot-Top.com is to add our send addresses to your approved sender list.

Newsletters: communications@carrot-top.com

Customer Service Emails: customercare@carrot-top.com

If you are on our email lists and do not wish to receive our promotional offers, please unsubscribe utilizing the unsubscribe link at the bottom of any of our promotional emails, update your account in the “My Account” section or simply email customer service at customercare@carrot-top.com.

If you prefer not to be contacted by phone for any reason, please contact us and ask to have your account changed to “Do not Phone”.

If you prefer not to receive business solicitations from our third-party partners, email customercare@carrot-top.com or write to us at:

Mail Preferences

Carrot-Top Industries, Inc.

328 Elizabeth Brady Road

Hillsborough, NC 27278